Shipping policy

Shipping Policy

Last updated: 26/05/2026

This Shipping Policy explains how Clara + Sol processes, ships, and delivers orders placed through our website.

1. Order processing

We aim to process orders within 1 to 2 business days after you receive your order confirmation email.

Orders are not processed on weekends or public holidays.

During launches, promotions, or high-volume periods, processing may take slightly longer. If this happens, we will aim to keep customers informed where reasonably possible.

If your order includes an item with a stated dispatch date, the full order will be shipped once that item is ready.

2. Shipping rates

Shipping costs are calculated and shown at checkout before you complete your order.

If free shipping applies to your order, this will be shown at checkout.

3. Delivery times

We use tracked delivery services.

Estimated delivery times begin from the date your order is dispatched, not from the date the order is placed.

EU deliveries typically take 1 to 3 business days after dispatch.

Delivery times are estimates only and may vary due to courier delays, busy periods, customs processing, weather, holidays, or other circumstances outside our control.

4. Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking details.

Please allow up to 48 hours for tracking updates to appear after dispatch.

If your order has not arrived within 5 business days of receiving your shipping confirmation, please contact us at support@clara-sol.com and include your name and order number.

5. Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a parcel cannot be delivered because the address provided was incorrect or incomplete, we may not be able to refund the shipping cost. If the parcel is returned to us, we may ask you to cover the cost of reshipping.

6. Lost or stolen parcels

All orders are shipped with tracking.

If tracking shows that a parcel has been delivered, including delivery confirmation where available, we cannot automatically issue a refund for parcels reported as lost or stolen after delivery.

If you believe your parcel was stolen after delivery, please report it to your local authorities and contact us with any relevant reference number so we can support any courier investigation where possible.

7. Damaged or incorrect deliveries

Please inspect your order upon arrival.

If your item arrives damaged, faulty, or incorrect, contact us as soon as possible at support@clara-sol.com.

Please include:
- your order number
- a brief description of the issue
- clear photo or video evidence where possible

If a product is confirmed to be faulty, damaged in transit, or sent in error, we will arrange an appropriate solution, which may include a replacement, refund, or reimbursement of return shipping costs.

8. Duties and import taxes

For orders shipped outside the relevant customs area, local import duties, taxes, or customs charges may apply.

These charges are the responsibility of the customer and are not included in our product or shipping prices unless stated otherwise.

We recommend checking your local customs rules before placing an order.

9. Contact

For shipping, tracking, or delivery questions, contact:

support@clara-sol.com